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1) Before you make a purchase in the store, you must create an account with your e-mail before completing your transanction. During this process, you are automatically signed up to receive e-mails and newsletters from BrushKing.org PLEASE MAKE SURE TO PROVIDE A VALID E-MAIL ADDRESS THAT YOU CHECK FREQUENTLY OR YOU'LL MISS OUT ON IMPORTANT UPDATES, SALES & EVENTS.
2.) Whether you have made a purchase with BrushKing.org or not, you can add your e-mail at the bottom of this page where it states 'Inbox Me!'
Subscribe to & Follow Justin Time J Lew on YouTube & Instagram
YouTube ~> This is a great way to follow the 52 Shades of Royalty Reveal EVERY FRIDAY at 7:00pm CST; he will also have videos/updates on the Torino Pro Overkill throughout the year of 2018. Be sure to stay tuned to JustinTime for exclusive content regarding Brush King releases. He is also very informative and has very useful information on how to improve and develop your waves!
Be sure to also Follow J Lew on Instagram @justintimejlew for posts related to waves & Brush King Releases and Updates!
Your order may take up to 3-4 days to ship. Advanced Pay orders will be shipped out first.
Your order will be shipped out in the order it was received. When your order ships, you will receive an email confirmation from Brushking.org. Once shipped, tracking will be provided via email. Make sure your address is valid as this will speed up the shipping process.
This is perfectly normal. Bristles fall out of a brand new brush for up to 2-3 weeks.
All Brush King hairbrushes are overstuffed with extra bristles so that when they shed, this secures the base of the tuft.
Brush King loves to utilize white boar bristles in his hairbrushes. While this gives his hairbrushes a more luxurious look and feel, they are also thinner than black boar bristles, therefore, they need to be overstuffed. This results in a quality product and better pull for your hair.
Allow 2-3 weeks for the bristles to shed BUT if you wish to speed up this process, pass a comb or your fingers through the hairbrush to rake out the excess bristles. Continue to do this until very little bristles shed at once.
If the product is damaged UPON DELIVERY, please contact me immediately. Please inspect all products as soon as you open your package. If there is a manufacturer's defect on the BRISTLES ONLY, then I will replace it. All exchange requests must be made within 7 days from delivery date.
This exchange policy does not cover paint finish or logos; IT IS ONLY FOR BRISTLE DEFECTS.
NOTE: BRISTLES FALLING OUT IS NOT CONSIDERED A DEFECT
PLEASE REFER TO THE 'WHY ARE THE BRISTLES FALLING OUT OF MY BRAND NEW ROYALTY BRUSH?' SECTION IN FAQs OR YOUR HAIR BRUSH MAINTENANCE CARD TO UNDERSTAND BRISTLE SHEDDING
-Do not put brush in your pocket, book bag or
luggage without box; doing so will flatten/weaken the bristles.
-Do not shower brush with your brush.
-Curve Brushes: Take extra precaution when coming
into contact with water; due to the curved shape of the wood, curve brushes are
at more risk of cracking when water enters the bristle hole. It is a natural
occurrence when water makes contact with wood. ALWAYS wash brush using the AG
-White/Blonde bristles are more fragile and
weaker than black bristles, therefore, extra care needs to be applied. DO NOT use
blonde bristle brushes to brush in products like pomades and creams which have
harsh chemicals and will wreak havoc on the bristles. TIP: Use a cheaper brush
you don’t care for to distribute hair products, then switch to your white
bristle brush when products have been fully absorbed by hair. This ensures that
your bristles stay clean and looking new.
It is natural for bristles to shed during the first 3 weeks of use. THIS
IS NORMAL! All hair brushes made by Brush King are overstuffed with bristles to
increase the longevity of the brush and to secure the bristle hole during the
Step1 – Using a comb, remove hairs and debris from the brush.
Step 2 – Apply clarifying shampoo and run your fingers or brush cleaner through the bristles until you see all of the bristles foam up.
Step 3 - Using COLD WATER only (hot water will damage the finish and weaken bristles), quickly rinse out the brush in 10 seconds or less. Do not submerge your brush or use hot water*.
*Wood absorbs water, which makes the wood expand and then crack. Additionally, using hot water on bristles will soften/weaken them. NEVER submerge or use hot water; this is a sure way to damage your brush.
Step 4 – Using a small towel, pat dry brush and shake off excess water into the towel.
Step 5 – For this step, you will need a blow dryer with a cool setting. Using the blow dryer, alternate between the cool and hot setting for 2 minutes at a time. Alternate between hot and cold until bristles are dry.
Step 6 – With the bristles facing down, allow brush to air dry on top of the towel for at least 3 HOURS. Next, rotate the brush so that the bristles are facing up. Allow at least 2 MORE HOURS to completely dry.
Curve Brushes: Bristle holes are larger and more exposed than regular brushes, so it is easier for water to enter. Please be extra careful with the amount of water used to rinse your curve brushes.
For any questions/comments regarding the AG Wash Method,
Discount codes and upcoming sales alerts are sent through the app only.
Download the free Brush King app to receive alerts for sales and discount codes.
We also notify our customers of upcoming product releases, new products and important information regarding our website via the Brush King app. Stay up-to-date with details about our products by downloading the BrushKing app.
Your debit/credit card may be linked to a previous billing address. If you have recently moved, your old address may still be linked to your credit card.
To fix this, use your previous address as your billing address and your new/current address as your shipping address.
If you get an error and the bank took the money from your account, NO NEED TO PANIC. Even if it shows it left your account, the money is never withdrawn from your account. It goes from Pending then right back into your account in a few business days.
This is normal procedure for banks to do this so if you see they took money out of your account and you didn't get an order confirmation, the money goes back to your account.